1. Will you send the same people to clean each time?
We always prefer to send the same 2 person cleaning team to your home or office each time it is cleaned. This allows you to develop a good working relationship with them.
2. Do you bring the cleaning supplies and equipment?
Yes, we arrive with all the cleaning supplies and cleaning equipment needed to professionally clean your home or office each and every time we clean. The cleaning products that we clean with are the result of many years of experimentation and working with different commercial janitorial suppliers in the area to find the best products for every type of cleaning job. (However, if you have a special cleaning product that you want us to use, then please let us know in advance. We will be happy to clean with that product and we will make a note in your chart so that we don’t forget.)
3. Are you licensed, bonded and insured?
Yes, all of our cleaning team members are fully bonded. We also have a $2,000,000 liability insurance policy. At your request we will gladly provide you with a certificate of insurance and a copy of our bond certificate.
4. Do I need to be home?
That is up to you. The majority of our customers are not home when we clean their homes. However, if you would prefer to be home, we can schedule a time that best fits your schedule.
5. How is payment handled?
Payment is due at time of service. Currently, we do not take credit cards. However you can pay with cash or leave a check made out to: Custom Cleaning or Custom Cleaning of the Palm Beaches, Inc. and your cleaning team will leave an invoice marked paid on your kitchen countertop for your records.
6. Do you require contracts?
No we sure don’t. We enjoy earning your business each time we clean; we pride ourselves on having built the company doing just that.
7. I’ve never had a cleaning service. How do I get started?
Call Rachel @ 561-246-1180 and set up a Free Estimate. Then together we can discuss your home cleaning or office cleaning needs and come up with a workable cleaning plan for your home or office that will fit your budget and your expectations.
8. Do you clean windows?
Window cleaning is an often overlooked but very important part of keeping a house or office clean. We enjoy cleaning windows and try to encourage our clients to have their windows cleaned on a regular basis. It really does make such a difference!
9. What time will you arrive?
As a courtesy we do give reminder calls the day before each scheduled cleaning. This call will give you an estimated time of when the crew should be arriving at your home. Occasionally, the customers scheduled before you and any traffic delays may impact the accuracy of the estimated arrival time. In which case we make every effort to call you and let you know if your team is going to be arriving later than the time we originally told you.
10. Can I leave a note for the team?
Yes, of course. It is encouraged for you to communicate with either the office or your cleaning team if you have a special request or want special attention paid to an area.
11. Can I get a gift certificate?
Certainly, housecleaning makes a wonderful gift. We have gift certificates available in any denomination that you choose and there is no expiration date.
At Custom Cleaning of the Palm Beaches, Inc. we respect and protect the privacy of our customers and those who use our websites. The following Privacy Statement provides details about how your personal information is collected and used.
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Custom Cleaning of the Palm Beaches, Inc. is the sole owner of information collected on this website. We will not sell or share the information collected. We use user information to send prospective and current customers company information, requested subscriptions, information and resources. Users may opt-out of receiving future mailings at any time.
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